Advanced Internet communication system

The Kancelaria-direct system is the Internet communication system dedicated to the companies providing non-material services (e.g. law offices, counseling offices, tax offices in particular). The system provides clients with the possibility of communication with a company (office) at any time, automated communication processes and full order support. It may define a high communication standard with environment.

The system may serve as a web site supplement or the core of a service portal. It may also serve as a tool for collecting new orders via the Internet or as an additional platform for communication with the company's customers. It may considerably improve the quality of customer service.

For law, counseling offices and for many others…

Kancelaria-direct was designed for the companies providing non-material services. Individual actions that can be performed in the system project the course of events appearing during providing services. First, there is an information exchange process between a customer and an office (text messages, document files and notes are sent to the system). Then a law office submits an offer of service. After a customer accepts the offer, office employees demonstrate the effects of their work. Of course the stage of presenting an offer and accepting it may be skipped (e.g. in case of contract for permanent service).

Office Panel and Customer Panel - backstage of an office and the main stage of the system

The Kancelaria-direct system divides its functionalities between two interconnected parts:

• Office Panel – available to office employees who administer the system and manage new entries
• Customer Panel – available to individual customers allowing to communicate with the office.

The most essential item of communication between a customer and an office is Question/Issue. Each action (asking a question, posting a reply, attaching a document or a note) is assigned to Question/Issue which it is related to. Each Question/Issue is assigned to a customer. All these elements are ordered in the Question/Issue tree structure. According to the panel they may contain different values.

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